Forecast Analysis: Hardware Product Support Services Report By Leading Industry Analyst Firm Indicates Increased Interest in Third-Party Support Services
Santa Barbara, Calif. – September 5, 2012 – Network Hardware Resale (NHR), the leading provider of pre-owned and new networking solutions, today announced that its NetSure Maintenance Program, a complete and customizable network coverage solution and affordable alternative to Cisco SMARTnet, was recognized as a hardware support services competitor compared to traditional OEM support services in Forecast Analysis: Hardware Product Support Services, 2010-2016, 2Q12 Update report by Gartner, Inc.
“For more than 20 years, Network Hardware Resale has remained committed to providing customers with alternative and flexible services for network maintenance,” said Mike Sheldon, president and CEO of Network Hardware Resale. “We believe Gartner’s inclusion of us in this report confirms the value and cost savings customers are achieving through our NetSure service.”
NetSure Maintenance Program offers:
24×7 global technical support by Cisco-certified network technicians with more than 15 years of product and testing experience.
Access to the NetSure Portal, a web-based contract management, equipment inventory, service desk and configuration management tool that allows customers to manage maintenance and support contracts from any vendor.
The option to purchase 24x7x365 network monitoring, proactive provisioning and rapid incidence response services.
The option to purchase NHR Professional Services, a full range of network consulting services available to all NHR customers and designed to help architect and configure any network for optimal performance.
Available since 2008,NetSure provides 24×7 global technical support and advanced hardware replacement. Customers can save more than 50% on recurring maintenance costs and delay costly upgrades by extending the life of their network.