Introduction: A leading OEM technology provider needed a trusted partner to help provide a higher quality of service and increased technical knowledge for its external clients with mixed OEM platform environments. They were looking to reduce internal cost pressures, simplify their support program, and eliminate multiple points of client contact. Since the OEM had limited technical knowledge and resources, outside of their own server and storage product lines, they established a partnership with Zensar to take advantage of their comprehensive support capabilities for multiple lines of equipment. This enabled more flexibility with a single point of client contact, and simplified contracts with customized service levels.
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