Our company has been admitted to an exclusive organization known as the Association of Service, Computer and Telecom Dealers (ASCDI.) Admission to the organization requires our company to train in and agree to abide by the ASCDI Code of Ethics. The Code is your assurance that our company stands behind our commitments, the authenticity of our products and the confidentiality of our customers. Here is the Code:
The Code
Members of the ASCDI and the eTN agree to the following:
Article I – To maintain and enforce high standards of ethical professional conduct making Membership in the ASCDI a recognized mark of experience, integrity and competence.
Article II – To regard as confidential all information concerning the business and affairs of the customer.
Article III – To conduct business in a manner which brings credit to and enhances the reputation of the service and computer dealer industry.
Article IV – To publicize products and services in a professional manner, avoiding all conduct, practices and promotions likely to discredit the industry.
Article V – To broaden public understanding and enhance confidence in the computer dealer industry so that users will be encouraged to use Member products and services as their primary resource.
Article VI – In keeping with these principles, Members of the ASCDI and Subscribers to the eTN make the following pledge:
a. To follow through and complete any agreement made verbally or otherwise to any ASCDI Member or non-member, prospect or customer.
b. To conclude a transaction in a competent and professional manner once the parties have agreed to complete a specific transaction.
c. To honor an offer that has been accepted as expeditiously as possible.
d. To fully disclose all limitations on the authority of an employee or agent representing a Member or Subscriber to a transaction.
e. To use only one name, identity or affiliation in all negotiations or in a competitive bidding environments. Those companies doing business in a variety of capacities under one legal entity are viewed as one. For example, individual companies engaged in secondary market brokerage, manufacturer authorized resale of products or services, independent software vendor sales or service and/or the provision of direct or indirect third-party maintenance and support are considered as one for the purposes of the Code of Ethics and may not appear as multiple or separate organizations in the course of one transaction for any purpose including bidding or conflict resolution.
f. To refrain from disparaging others by statement or innuendo.
g. To respond to any complaint alleging violation of the Code and participate in all proceedings prescribed by the ASCDI Board of Directors.
Conclusion – The Ethics Committee reviews infractions of the Code with regard to ethical behavior and the integrity of its Members and eTN Subscribers. Members found in violation of the Code will be subject to disciplinary action, including suspension and/or expulsion from the ASCDI and/or eTN.
