Improving Business and IT Process – Using the Lean Way

This white paper is intended for stakeholders in Business and IT industry like CIOs, Business Heads, Delivery Heads, Program Managers, Project Managers, Consultants and Managers of Process Improvement Initiatives. Organizations today face lot of challenges, with regard to Customer Dissatisfaction and Cost Optimization. With multiple geographic locations, multiple technologies, different people, different roles and different processes and methodologies used, organizations are facing challenges to keep services running and satisfy customers.