The following whitepaper talks about evolution of retail and understands how emerging technology like Chatbots can be used to design an effective instore shopping assistant.
The paper explores the feasibility of bots and how behavioral traits among millennials put bots as a potential disruptive force in retail and other industries. This paper maps different instore assistant activities and how chatbots can be an effective solution for the same and try to understand what the most common architecture components are for the instore assistant and look into how the assistant can be used as an ecosystem for third party integrations. We then look into aspects to ensure these conversations can be tapped in to provide effective insights for retailers.
