by Doug | Jul 22, 2014 | Industry News, UC
Leading cloud contact centre vendor NewVoiceMedia has created a jargon buster guide to the call centre industry, as technological advancements have led to a congestion of new concepts and abbreviations. According to Oxford Dictionaries Online, new words are coined and...
by Doug | Jun 25, 2014 | Industry News, UC
Seamless Integration With Microsoft Lync Puts the Customer at the Centre of the Councils’ Communication Strategy LONDON, June 25, 2014 (GLOBE NEWSWIRE) — Mitel(R) (Nasdaq:MITL) (TSX:MNW), a global leader in business communications, has delivered a contact...
by Doug | Jun 23, 2014 | Industry News, IT, UC
Five-inch handheld tablets with voice and data connectivity withstand 10-foot drops and are submersible, meeting the most demanding enterprise requirements NEWARK, NJ, June 23, 2014 – Panasonic, an industry leader in reliable and innovative mobile computers since...
by Doug | Jun 16, 2014 | Industry News, UC
Mike Burke Now Vice President of Sales and Business Development (PRWEB) June 16, 2014 – IQ Services, a contact center testing and monitoring service provider, has announced plans to enhance its service offering by expanding its business partner relationships. To...
by Doug | Jun 12, 2014 | Industry News, UC
As broadband Internet availability increases, businesses are discovering the benefits and cost savings from SIP trunking. PLANO, TX, June 12, 2014 – ESI, the innovative designer and manufacturer of high-performance business telephone systems and cloud services, today...
by Doug | Jun 11, 2014 | Industry News, UC
IRVINE, Calif., June 10, 2014 ― Toshiba America Information Systems Inc., Telecommunication Systems Division (Toshiba — www.telecom.toshiba.com) today announced its new hybrid premises and cloud solution delivered via networking support among its on-premises IPedge®...
