Avaya recently launched a set of outsourcing services dubbed, “Avaya Communications Outsourcing Solutions.” This new service offering aims to improve customer issues in four key areas – performance, resources, tools, and cost. Their press release can be read at http://www.telecomreseller.com/?p=21657
In this podcast Ed Nalbandian, VP of Operations with Avaya, provides an overview of this new offering.
More at www.avaya.com